Shipping Information
Packaging and Delivery
All purchases are packed in poly white bags with the sender stated as Buy it all Online  and not Bestwigs.  Credit Card charges will also appear as Buy it all Online,  this is done to ensure your privacy.  A tax invoice will accompany the parcel or be emailed to you.

Domestic Delivery
Our primary freight carrier for purchases inside Australia is Auspost Eparcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)
Delivery within Australia normally takes approximately two to five working days depending on the location and within the delivery network.

International Delivery
Bestwigs uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email bestwigservice@gmail.com
However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.
An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.
Bestwigs has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.
Delivery is via Express Courier Service and normally takes 4 -7 working days with full traceability.
Shipping Costs
Destination Cost of 1st Item Additional items
Australia 1 $11 – $16.502 $0.00
New Zealand $25.00 – $75.003 $5.00 – $7.50
Most Other Countries $50.00 $10.00
Remote European Locations4 $75.00 $10.00
1 We provide Free Standard Shipping on all retail orders over AUD$150 within Australia.

2 Express Shipping for Australian Orders can be selected during checkout for a small additional fee.

3Express Post International (approx. 7-10 Days – to major cities) or Express Courier (approx. 2-5 Days Metro Area’s, Remote Area’s approx. 7-10 Days)
4 Some other Countries may incur higher charges.  If your Country is not listed, please contact us and we will provide a quote.

Returns and Exchanges
Purchasing a wig over the Internet can be a little challenging. At Bestwigs we realise this and attempt to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.

Exchanges
Should you wish to exchange your wig, Bestwigs will provide you with a 100% credit for the cost of the wig excluding postage. This credit will be applied to your new order and you will be contacted to discuss how you would like to us to settle any price difference.

Returns
We are happy to provide a refund if you are not 100% satisfied with the style or colour of your wig and can not find a suitable alternative for exchange. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower. Refunds are exclusive of postage fees and any payment transaction fees (transaction fees vary between 2% and 8% depending on the payment gateway). The restocking fee is needed to help cover administrative and processing costs associated with returned items.
* Due to heavily discounted prices we do not provide refund only credit it. This also applies to all sale items and any item that is priced matched to other online prices.

Special Orders
In case you are looking for a particular piece that you cannot find on our website, Bestwigs may be able to specially order a piece for you. It may take up to three weeks depending on the manufacturer. A 50% Deposit is required initially and the balance payable when the item is ready to be dispatched.
Bestwigs will accept Returns and Exchanges for special orders, however they will incur a 30% restocking fee.

PLEASE NOTE: Returns / Exchanges will not be accepted with out an RA Number and any item received without an RA Number supplied by us may be returned to sender if they are not contactable or have not contacted Bestwigs prior to the returning the item to make other arrangements.
To Obtain an RA Number for a product return either email us bestwigservice@gmail.com

Return / Exchange requests should be made within 3 days of taking delivery.  From there, normal delivery times for returns will be allowed based on your location and return method.

Return & Exchange Terms and Conditions:
Bestwigs will only accept Returns for items that are still in resalable condition and meet the following terms:
1. Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging
2. Items will not have been worn except for the purpose of determining its suitability. Items should not have a worn smell.. e.g. Perfume, Smoke etc..
3. Items must have all Labels still attached and all Tags included in the packaging
4. Items must not be damaged or altered in anyway.
5. Refunds are subject to restocking and payment facility fees – All Returns may be subject to restyling fees if needed.
6. Return / Exchange requests should be made within 3 days of taking delivery.
7. Items Returned without an RA number may be rejected or subject to additional processing fees.